Conflict Resolutions With Patients

During your CNA career you will doubtless encounter a difficult patient or two. In fact, studies show that more than 15% of encounters with a patient will be considered difficult by the medical professional. Medical staff often take on the mantra: “Conflict is neither good nor bad, it just is.” The reason for this motto is that when put in a working atmosphere with so many different circumstances and personalities, conflict is bound to happen. It is what you do about it that makes all the difference.

Why Conflicts Arise
You likely received training for these issues in your classes, but when it comes to difficult patients, conflict can come in all different forms such as difficult family members, outspoken or differing values, differing opinions with regards to care and expectations, down to simple miscommunications.

The Damages It Brings
While “sharing” often denotes a caring, beneficial relationship between parties, sharing in a conflict is a whole other story. While it’s true that some level of conflict may actually be healthy; either party allowing said conflict to climax will only cause discomfort and anger. Common expressions of conflict from patients include threats, intimidation, aggressive behavior, the “silent treatment”, family involvement, and refusal to co-operate. All of these behaviors add to a stressful, uncomfortable, and difficult work situation.

What To Do About Nurse-Patient Conflicts
It’s important to know how to handle yourself when a patient conflict arises. Do your utmost to understand why and what your patient is having issues with. The better you understand your patient’s needs, the more capable you will be of fixing the problem. Avoid playing the blame game.

While a disgruntled patient may know just how to push your buttons, you would never want to do anything to make them equally as uncomfortable, such as blaming them for the problem, insisting there is nothing wrong with them, telling them nothing can be done for their ailments, or raising your voice.

Instead of letting your emotions get the better of you, try taking active steps towards correcting the problem. Listen to your patient’s needs, be agreeable, and acknowledge their troubling situation. Knowing that their thoughts and frustrations are being respected is often all it takes to quell an angry conflict. Exercise your ability to apologize; this will let your patient know you care about their feelings.

Also when possible, be sure to let your patient know what is going on with their treatment; oftentimes patient conflict comes from the patient’s own stress over their condition and may have nothing personally to do with you.

The nurse patient relationship is sacred, and while frustrations may arise from both parties every now and again, it is important to always make your patient feel welcome and cared for. Always do your best to manage uncomfortable situations with class, charm, and tact, that you may soon resume your peaceful, caring relationship with your patient.

The Difference Between CNA and STNA

When it comes to nurses and there professional titles, a common confusion is whether a certified nursing assistant and a state tested nursing aide are the same profession.  Although these sound similar, there are some differences between the two professions.

Both occupations are related, and in the state of Ohio, a state tested nurse aide is a term used for a nurse aide as well.  Education requirements for either of these occupations do not require a higher education degree.  Most of the time, a high school diploma is sufficient when it comes to education.

The training required for each of these professions is where the difference occurs.  Certified nursing assistants and state tested nurse aides both need to undergo a training process that requires a mandatory amount of hours, authorized by the state of Ohio and recognized by the Ohio Department of Health.  Training includes theoretical classes about topics such as nutrition, infection control, and other similar subjects.  Practical classes must also be taken and can include how to administer medicine, moving patients, and taking vital statistics.  After training has been completed, a mandated exam must be passed, which will certify an individual as a CNA or STNA.

The environments that a CNA and STNA work in have some similar job responsibilities. A typical environment that for these occupations is rehabilitation centers, clinics, day-care centers, residential care facilities, and hospitals.

The only notable difference between a STNA and CNA in the state of Ohio is the amount of training completed and the type of exam taken for each certification.  If you are considering entering into the healthcare field and are interested in one of these two occupations, Richard Medical Academy is an accredited school that can provide you the necessary training to pass your exam.  Learn more about your new career opportunity by contacting Richard Medical Academy today.

How To Select A STNA Program

Considering a career as a STNA in Ohio? If you have decided to embark on this new career, it is important to select a good state tested nurse’s aide school where you can complete your training program. Nurse’s aides are referred to by many names depending on your location and state. During your research, you may come across a variation of terms used to describe this career such as patient care technician, certified nursing assistant, or state-testing nurse aide (STNA). Each of these titles provide the same training which will enable you to work with other health care professionals to provide care to patients of all ages in hospitals, nursing homes, assisted living facilities, rehabilitation centers, and private homes.

When searching for a training program, the top aspects to consider when choosing the best STNA programs are:

State Accreditation: Only consider schools that are accredited with the state you are looking to be employed in. State accreditation means that the school has met the state regulations as well as nursing commissions such as the Nursing Accreditation Commission or the Commission on Collegiate Nursing Education.

Cost: Affordability of tuition is an important factor to consider. STNA programs can range from several hundred to several thousand dollars. A reputable STNA school will provide students payment options, financial aid, and payment plans.

Clinical and Classroom Experience: Reputable STNA programs will offer students both classroom and clinical instruction. The courses should cover topics such as infection control, physiology, psychology, advanced patient care, nutrition, and basic health care.

After researching nursing programs, the most important factor to consider when becoming a STNA is that you must pass the state exam in order to be certified and registered nursing assistant within the state. With this in mind, make sure to select a program that will guide you to successfully pass the Ohio certified nursing assistant exam. As a top STNA school, Richard Medical Academy offers comprehensive, individualized education with high student success rates. Start your new career today and contact Richard Medical Academy.